FAQs

Ipoh:

• 30, Jalan Lee Kwee Foh, Taman Canning, 31400 Ipoh, Perak
• +6016-557 1111

Kuala Lumpur:

• 188 Suites Kuala Lumpur , KLCC
• +6016-557 1111
  

Ipoh:

• 10AM-6:30PM (MON-SUN)

Kuala Lumpur:

• 9AM-6PM (CLOSE ON TUESDAY)

We are Halal certified for Ipoh outlet, meanwhile our KL's outlet are in the process of application. We assure that all ingredients are Halal certified, and our procedures comply with JAKIM/JAIN requirements.

Seasonal items will take time to be certified due to the processing time of JAKIM but rest assure we produced with the same strict adherence to halal requirements.

ETRE PATISSRIE IPOH
Road side Parkings in front of the shop.

ETRE PATISSRIE KL
Parkings are available in underground @ 188suites building
or
Open parking space at "Park Safe Jalan Ampang". Park all the way till the end of the parking space to get nearest access to our KL's outlet.

No, we are not, as we strive to maintain a hygienic atmosphere for all our guests.

No, feel free to drop by and enjoy our treats without any reservation!

Absolutely! You're welcome to dine-in with us and enjoy our variety of viennoiseries and desserts.

Walk-in or visit our site www.etrepatisserie.com

We would recommend our current Seasonal desserts. As it is only for a limited time.

Yes, you may drop by before 2 PM for our daily selections. For specific orders, we highly encourage you to pre-order through our website.

It's probably because the item is not ready on that specific date, or it has passed its ordering cut-off time.

Yes, we do provide these for all full-size cake orders.

FPX, Credit Card, Debit Card. (International/Local acceptable.)

We are unable to provide a separate invoice unless order are made directly from retail and paid through bank transfer.

Orders are non refundable after confirmation.

Yes, we do provide same day pickup and delivery, order through out website via Same day delivery catogory. Orders must be placed before 1PM.

Yes, there will be time slot for selection during check out.

Orders will arrive on the selected time slot during check out.

We will automatically send an email to the customer with tracking details when an order is fulfilled and tracking information is added.

The cake will be return back to kitchen and we will re-arrange for a new delivery time with additional charges.

Kindly arrange at least 2 days in advance for changes. If same day notice, there will be additional fee.

No, usually the items will be dropped in the lobby.

Delivery fees are calculated during checkout, and local delivery is limited to within a 30 km radius for KL & 15 km radius for Ipoh from the outlet.

It will be ready by the selected pickup time.

For earlier pickup time, kindly inform us 24hrs in advance for any amendment for your order. For later scheduled time, you may do so any time before closing.

Yes. We highly suggest to only deliver via Cars.

We are Halal certified in IPOH and our KL outlet is in the process of application. We assure that all ingredients are Halal certified and that our procedures comply with JAKIM/JAIN requirements.

Rest assure we produced with the same strict adherence to halal requirements.

1 hour in a cooler bag with Ice pack and aircon on high.

Shelf life for all cakes are 2 days for best flavours.

Kindly contact us through whatsapp for our customer service to assist on your needs.
+6016-5571111 (IPOH)
+6018-7742188 (KL)

Unfortunately we do not do customisation on existing menu. We only do customisation on BULK orders.