Terms & Conditions

General Information

Delivery with our personal courier around Ipoh area with charges of delivery fee.

Delivery location
All items in (Tart, Petit Gateau, Entremet, Catering) delivery outside of Ipoh are NOT AVAILABLE at the moment.
Dry items such as cookies/gift box can be shipped Nationwide.

Delivery time
An estimated delivery time (12pm – 6pm) will be provided to you once your order is placed.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 business days of the date of your order.
Please note that we do not deliver on [Mondays].

Delivery cost
The delivery costs are based on the distance between the location that you provided with our store ( être patisserie).

Return & Refund Policy
In the unlikely event that you receive an item that is damaged, incorrect or if there is an item missing, please contact our Customer Service Team through Email or WhatsApp.

Please have the following available:
– Image of the item received
– Name of the item
– Order number

We will arrange a refund otherwise, credit voucher will be issued to you.

Non Returnable / Refund / Exchange Item
For any consumed are not eligible for return / refund or exchange

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